Privacy Policy

Stockade Leather Last updated: 02/08/2026

Stockade Leather (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of everyone who visits this website, contacts us, or purchases our products. This policy explains what information we collect, why we collect it, and how it’s handled, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using this website or providing us with your information, you agree to the terms of this policy.

1. What Information We Collect

We may collect the following types of personal information:

Contact details — name, email address, phone number, postal address
Order and transaction information — items purchased, custom specifications (e.g. sizing, engraving text), order history, delivery address
Payment information — processed securely by our third-party payment provider (Stripe or Square). We do not store your full card details on our systems.
Website usage data — pages visited, browser type, device information, and general location, collected via cookies and analytics tools
Communications — messages you send us via email, contact forms, or social media
Marketing preferences — if you subscribe to our email list or newsletter

2. How We Collect Information

We collect information when you:

Place an order through our website or Etsy shop
Contact us by email, phone, or through a contact form
Subscribe to our mailing list
Leave a review (via Google, Etsy, or our website)
Interact with us on social media (Instagram, Facebook, Pinterest, YouTube)
Simply browse our website (via cookies and analytics)

3. Why We Collect and Use Your Information

We use your personal information to:

Process and fulfil your orders, including custom and made-to-order items
Communicate with you about your order, enquiries, or repairs
Manage our customer relationships, including through our CRM system
Send marketing communications, such as new product announcements or seasonal offers — only where you’ve opted in
Improve our website, products, and customer experience
Meet our legal, accounting, and tax obligations
Request reviews and feedback following a purchase or service

We do not use your information for any purpose beyond what is reasonably expected, without your consent.

4. Third Parties We Share Information With

We share personal information with trusted third parties only where necessary to run our business, including:

Payment processors — to securely process payments
E-commerce and marketplace platforms — to fulfil and manage orders
CRM provider — to manage customer relationships and communications
Email and marketing tools — to send newsletters and updates, where you’ve subscribed
Delivery and postal providers — to ship your order
Bookkeeping software — for accounting and tax purposes

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use our site and to improve your browsing experience. You can control or disable cookies through your browser settings, though this may affect some website functionality.

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely using reputable third-party platforms (including our CRM, e-commerce, and payment providers), each of which maintains its own security standards.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, financial records retained for taxation purposes).

8. Your Rights

Under Australian privacy law, you have the right to:

Ask what personal information we hold about you
Request access to, or a copy of, that information
Ask us to correct inaccurate or out-of-date information
Withdraw consent to marketing communications at any time (via the unsubscribe link in our emails, or by contacting us directly)
Ask us to delete your personal information, subject to our legal and record-keeping obligations

To exercise any of these rights, contact us using the details below.

9. Children’s Privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

10. Reviews

If you leave a review via Google or our website, the content of that review (including your name, as displayed on the relevant platform) may be publicly visible. This is governed by the relevant platform’s own privacy terms in addition to this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “last updated” date.

12. Complaints

If you have concerns about how we’ve handled your personal information, please contact us first using the details below so we can address it directly. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Contact Us

For any questions about this Privacy Policy or your personal information, contact us:

This policy should be reviewed by a legal professional before publication to ensure it reflects your final e-commerce platform, payment provider, and data-handling practices.